I like it!
I pop the phone off the hook and close the curtains on the observation window. Now it's *really* dark in there. I wouldn't be surprised if someone had a nasty accident in here..
I lift a couple of floor tiles up in the darkness and call our maintenance contractors saying the mini popped the breaker again, then replace the fuses in it with a couple of nails and short the power supply to ground. You can't just hope for this sort of thing, you've got to MAKE it happen.
15 minutes later the engineer arives and falls down the hole. I pop the floor tiles back on just as the System Manager (a new and very thorough individual) comes in, telling me to watch out, someone could really hurt themselves in the dark...
I nod & tell him that we can't really afford all the downtime, and should I just throw the breaker and hope that there was no major fault. After thinking about the negative publicity we're getting already, he makes the last decision of his short career and tells me to go ahead.
Later, when the smoke clears I examine the smoking remains of the mini. Not a pretty sight...
"Strange that the breaker jammed shut, isn't it?" I say to our manager as he packs up the personal things in his office. "One in a million chance. A pity that someone saw what you did and posted the whole story to comp.misc. You'll be lucky to get a job managing a car computer after all that publicity..."
I go back to the machine room and throw the rest of the breakers to liven everything up, then login and start deleting users' email. I spot an interesting off-the-record sexual proposition from our male consultant to a member of the men's swim team which will make a good motd, so I copy it there, modify root's owner name to be "Winker" and password to be "ljkadlkajflkj" (then call the big boss to report a suspected intrusion). Should be at least a couple of hours of login time before we can sort that out. In the meantime, people are just going to have to read that message...
I realise the message has been read when I hear the gunshot from behind the consultant's closed door.
I edit the online helpdesk information and change the phone number to the System Manager's - he'll probably appreciate the extra calls at such a sad time...
I hear another shot and realise he won't be answering any calls today.
I put the phone back on the hook and flip today's excuse card. "Poor power conditioning". Too plausible. "STATIC BUILDUP". Still a bit too plausible for my liking, but I don't want to run out of cards before the end of the year, so I decide to run with it.
The phone rings almost as soon as I've got "Top Gun" in the video machine so I pause the video and put the phone on hands-free.
"I think I've bought a bad floppy disk"
"Yes?" I wonder if I've suddenly become the consumer watchdog?
"Well, I've got this disk and it won't format. All the others in the box did so I thought I must have a bad disk"
"Why are you calling me about this?" I ask
"Well, the disk says guaranteed; where do I go to get a replacement?"
Ah! Of course.
"Well, let's see. Are you sure it's the disk, and not just some problem with static buildup?"
"Static Buildup, you know, static electricity that's passed from you to the computer"
"But I'm wearing a wrist strap!"
Around about now I realise I'm deep in dweeb country. Wrist straps aren't fashion accessories in *my* part of town...
"Of course you are, but your average wrist strap has a 1 meg resistor in series with it, a *really* poor earth. What you need is a direct earth connection. Hang onto the frame of something that's earthed properly."
"What, you mean like our stainless steel work bench?"
"Excellent. Now, have you got a paper clip to discharge the static with?"
"Hang on. Yeah"
"Ok, with your other hand, poke the clip thru the ventilation holes at the back of the unit, and just touch the contact at the end of the thick red wire."
"The one going to the power supply?"
"Yep, that's it"
"....Hey, isn't that the li... *kzzzzt!* *clunk*"
Another call solved by the helpdesk from hell...